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Expand/Collapse Q : Can I record a session? ‎(1)
Yes, you can record a session.  We ask that you try to remove the session after one month  so that we are not taking up server space.   Dan Sherman (Dan@lingos.org) is evaluating how to edit and move recordings

Expand/Collapse Q : Does Elluminate work in low-bandwidth contexts? ‎(1)
Yes, we have had people even present from Tanzania and Brazil and we have hosted students from Mozambique, Afghanastan, Pakistan, etc.     Some features in Elluminate will take up more bandwidth than others; for example, running a video, application sharing, or multiple microphones will all take up more bandwidth.  

Expand/Collapse Q : How do I test my computer's ability to run Elluminate ‎(1)
Go to:  http://www.elluminate.com/support/   You will be able to test to make sure you have the right software and to see if your microphone and speakers are working appropriately.

Expand/Collapse Q : Is there a maximum number of users allowed in an Elluminate session? ‎(1)
25 participants at a time are allowed in an Elluminate Live meeting.

Expand/Collapse Q : Is training available for Elluminate? ‎(1)
Training is free from Elluminate.   Go to:  http://www.elluminate.com/support/training/  to view either recorded sessions or register for live sessions.   Elluminate provides sessions for participants as well as moderators. 

Expand/Collapse Q : What about Firewalls and Server Ports ‎(1)
Be sure you are in a firewall free zone or that you have port 2187 cleared through your firewall

Expand/Collapse Q : What is the Virtual Mastery Training Series ‎(1)
LINGOs also provides the Virtual Training Mastery Series which provides courses on how to design and facilitate courses online.  These courses are not about the tool (Elluminate) but rather about the skills needed to move from a classroom based course to a synchronous learning event.  

Expand/Collapse Q : What troubleshooting resources are available ‎(1)
Elluminate provides terrific support pages at:  http://www.elluminate.com/support/    Please use these to troubleshoot the issue.  

Expand/Collapse Q : Who can use Elluminate ‎(1)
 Any person inside or outside a member agency can attend an Elluminate session;  licenses are based on who is moderating the session.   LINGOs has provided a limited number of licenses to each agency.   To find out how many your agency has used or to receive a license from your member agency, email licenses@lingos.org