| | Licenses/Passwords/Policy | LINGOs member agency Key Contacts should contact Tyler Berg licenses@lingos.org to request usernames and passwords for the ten complementary Elluminate Live licenses that come with LINGOs membership. Tyler Berg will contact users directly with their usernames, passwords and an introductory letter for new users of Elluminate that provides a comprehensive introduction to the tool and a summary of support resources available to new users. |
| | Licenses/Passwords/Policy | Each LINGOs member agency receives free access to 10 user licenses for Elluminate Live! Each license is valid to host an unlimited number of Elluminate Live meetings with a maximum number of 25 participants per event. Users can surpass the 25 participant limit with prior notification to the LINGOs staff. User licenses are intended to serve one individual per license. |
| | Licenses/Passwords/Policy | Registered users of the Elluminate Live! can record their on-line events. These event recordings will be made available on the Elluminate-provided server for 30 days following the event.
If a user wishes to guarantee access to that recording follwing thirty days, it is recommended to convert the recording into a format that can be retained either on hard drive, CD Rom or posted to the web. Two tools that have bee used to convert Elluminate LIve recordings are Elluminate Publish! and/or Camtasia SnagIt. |
| | Licenses/Passwords/Policy | Through its relationship with LINGOs, the Elluminate company is offering a special rate to LINGOs member agencies who wish to expand their number of Elluminate licenses beyond the 10 moderators provided via LINGOs membership.
To receive details concerning the negotiated LINGOs rate for additional Elluminate licenses, contact eric(at)lingos.org |
| | Licenses/Passwords/Policy | Inquiries related to lost username/passwords should be directed to Tyler Berg at licenses(at)lingos.org |
| | Orientation (Beginners) | |
| | Orientation (Beginners) | |
| | Support Documentation | The LINGOs Elluminate Live! Technical Support Worskpace http://ngolearning.org/learningtools/elluminate/pages/Technical%20Support.aspx is a repository of FAQs, Tips and Tricks and blog entries related to Elluminate Live! The workspace is a clearing house of information shared by the 35 LINGOs member agencies that use Elluminate Live! This site documents known issues and recommended soultions for Elluminate uses in the iNGO context. |
| | Support Documentation | Elluminate has an extensive library of Technical Guides and Dcoumentation that provides insights into addressing the most common challenges when participating in or leading Elluminate Live Sessions: http://www.elluminate.com/support/docs/ |
| | Support Documentation | The Elluminate Live!® user community , the Elluminati, is a marketplace of ideas and support for Elluminate users who are passionate about live eLearning and web collaboration. |
| | Training (Intermediate and Advanced Users) | In addition to the Orientation materials available to Elluminate Moderators, LINGOs recommends two resources when providing intermediate and advanced level training to Elluminate Live moderators:
1. The Elluminate Live! Moderator Training workspace http://www.elluminate.com/support/docs/8.0/moderator.jsp is provides detailed training materials on using the Elluminate's interaction tools. A representatve list of topics covered includes: application sharing breakout rooms audio chat and much more. 2. Live On-Line Moderator Training is provided free of charge for intermediate and advanced level moderators. Information on dates and times for the "Next Steps with Elluminate Live for Moderators" and the "Advanced Skillls with Elluminate Live for Moderators" classes is available at http://sas.elluminate.com/site/external/event/schedule?etn=training&eef=1 |
| | Training (Intermediate and Advanced Users) | LINGOs sponsors a series of two-part courses that are designed to improve the facilitation and curriculum design skills of on-line facilitators. http://ngolearning.org/courses/availablecourses/online/default.aspx These courses, held approximately six times each year, are not Elluminate-specific. The courses will, however, improve the foundational facilitation and design skills required for successful on-line synchronous training. |
| | Troubleshooting - Help Desk | Elluminate has graciously agreed to support LINGOs Member agencies via its on-line Elluminate Help Desk http://support.elluminate.com/ics/support/default.asp?deptID=2653 Recognizing that Elluminate provides its product as a donation to LINGOs and its member agencies, member agencies are asked to first visit the Elluminate Support section and the LINGOs Elluminate Workspace before contacting the Elluminate Help Desk directly. The Elluminate Help Desk includes a Knowledge Base, a Live Chat function and a Support Ticket system. |
| | Troubleshooting - Help Desk | In the event that an agency is unable to address an Elluminate challenge using the LINGOs and Elluminate on-line technical support resources, Agency Key Contacts are invited to contact mike@lingos.org to identify alternate technical support solutions. |
| | Usage Reporting | At the end of each quarter, LINGOs posts a Member Agency Elluminate Usage Report to the LINGOs Key Agency Contact Community workspace. |