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Support Strategy: What resources does ELLUMINATE provide for training Elluminate Moderators?

Category

Training (Intermediate and Advanced Users) 

Question

What resources does ELLUMINATE provide for training Elluminate Moderators? 

Response

In addition to the Orientation materials available to Elluminate Moderators, LINGOs recommends two resources when providing intermediate and advanced level training to Elluminate Live moderators:
1.  The Elluminate Live! Moderator Training workspace http://www.elluminate.com/support/docs/8.0/moderator.jsp is provides detailed training materials on using the Elluminate's interaction tools.  A representatve list of topics covered includes: 
application sharing
breakout rooms
audio
chat
and much more.
 
2.  Live On-Line Moderator Training is provided free of charge for intermediate and advanced level moderators.  Information on dates and times for the "Next Steps with Elluminate Live for Moderators"  and the "Advanced Skillls with Elluminate Live for Moderators" classes is available at http://sas.elluminate.com/site/external/event/schedule?etn=training&eef=1
Attachments
Created at 11/11/2008 9:54 AM  by Mike Culligan 
Last modified at 11/11/2008 10:10 AM  by Mike Culligan