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Support Strategy: What resources exist for first-time Elluminate Live! MODERATORS?

Category

Orientation (Beginners) 

Question

What resources exist for first-time Elluminate Live! MODERATORS? 

Response

LINGOs recommends two resources to support first-time moderators to Elluminate Live!:
1.  The Elluminate Live! Moderator Training workspace http://www.elluminate.com/support/docs/8.0/moderator.jsp is the best source of orientation materials for first-time moderators including:
Video - "Getting Started with Elluminate Live for Moderators" 19 minutes https://sas.elluminate.com/mr.jnlp?suid=M.1736438FC9F73D55C866CAA8A504BC
User Guide - "The Elluminate Live User Guide for Moderators" http://www.elluminate.com/support/docs/8.0/Elluminate_Live_V8_Moderator_Guide.pdf
And much more
2.  On-Line Live Moderator Training is provided free of charge for first-time moderators.  Information on dates and times for the "Getting Started with the Elluminate Live for Moderators" class is available at http://sas.elluminate.com/site/external/event/schedule?etn=training&eef=1
Attachments
Created at 11/11/2008 9:32 AM  by Mike Culligan 
Last modified at 11/11/2008 10:08 AM  by Mike Culligan