learning tools > IntraLearn LMS

Students who have questions or encounter problems have two options for reporting issues with the LMS.

 

The first option available to students is Utilizing the "Virtual Help Desk" accessed via a link in the left hand nav bar of the Student's view of the LMS interface.

Clicking this link allows the student to view FAQs and manuals.  If a solution is not found, there is a link a form the student can complete indicating the issue at hand.  This form is e-mailed to LINGOs support.  Once received, LINGOs forwards the issue to the appropriate member organization (where applicable) or troubleshoots the issue if it relates to the functioning of the LMS.