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Support for the LINGOs LMS is provided by a network of individuals beginning with internal support structures within our member organizations and extending all the way to the software engineers at Intralearn.
 
Below is the process for receiving help with LMS questions.
  1. A support request is initiated by an end user. Students may use the Virtual HelpDesk link provided at the portal level for self-service help. A web form is available if the user wishes to submit a support request to LINGOs.
  2. LINGOs will review the support request during each workday.  If the request is a technical LMS issue, LINGOs will respond to the user.  If it is an issue involving registration, content, etc., LINGOs will forward the request to the LINGOs member organization to resolve and follow-up with the user.
  3. If LINGOs cannot resolve technical issues reported regarding the LMS, LINGOs will forward the request to IntraLearn engineers for resolution and notify the user that the issue is being investigated.
  4. Once LINGOs has a resolution or additional information from IntraLearn engineers, LINGOs will pass that information along to the user.