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LMS Administrators Community

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 LMS Administrators Community

What is an LMS?
An LMS is a powerful tool that allows you to distribute your organization's courses to your learners. and track their progress, all in a secure environment!

The LMS is accesible by anyone with a web connection and an Internet browser. One of the main advantages an LMS offers over a traditional website is it's reporting capability. This reporting capability means that you can record your learner's participation in courses and events and share these reports in several useful formats.

The LMS provides capability for Instructor lead synchronous and asynchronous learning as well as providing scheduling and tracking of online and live events!

LMS – Level 1: Agencies that are LINGOs Level 1 members receive access to a hosted LMS (IntraLearn) portal that is shared with other LINGOs Level 1 members. The Level 1 configuration provides agencies a very low-cost option to access a Learning Management System with LINGOs course content. One of the ways LINGOs is able to provide access to the LMS at this low cost is by sharing the portal between multiple Level 1 agencies. While the shared portal results in cost savings, it also means that there are some features that the Level 1 LMS is unable to provide, including the following:

  • The look and feel of the Level 1 LMS portal is generic and cannot be branded with the logo of an organization or custom text for an organization.
  • Level 1 members have less flexibility creating user hierarchies and creating LMS registrars and instructors. There are no semi-automated registration options with the Level 1 LMS portal.

LMS – Level 2: Agencies that are LINGOs Level 2 members receive access to a hosted LMS (IntraLearn) portal that is unique to their agency. The Level 2 configuration provides agencies a low-cost option to access a Learning Management System with LINGOs course content AND they have the flexibility to brand their portal with their own logo and text. Furthermore, the Level 2 configuration provides the agency more flexibility to create user hierarchies and to identify LMS registrars, instructors, and order managers as well as employ a semi-automated registration process.

Level 2 members have the ability to customize their portals. However, under no circumstances should LMS system files be modified (files of extension type .cfm, .asp, .aspx, .bat, .class, .dll, .dtd, .glo, .hhc, .hhk, .hhs, .ico, .inc, .ini, .jar, .js, .sql, and .xml). Modifying such files (a) breaks LINGOs' license agreement with IntraLearn Software Corporation which has generously donated their LMS product and support time to LINGOs; (b) makes LINGOs' job of supporting your organization more difficult and more expensive when codebases differ; (c) makes the process of LMS upgrades more cumbersome; and (d) your organization runs the risk of modified system files no longer functioning in a new version of the LMS. Should the aforementioned files be modified, LINGOs will have to replace the modified files with original files at a significant support cost to your organization.

SCORM Dispatch: The SCORM Dispatch product is designed to address the needs of any LINGOs member agency that desires a level of LMS functionality, customization, and/or systems integration that extends beyond the capacity of the standard IntraLearn LMS portal benefit that comes with LINGOs Level 2 membership. SCORM Dispatch allows agencies to configure, host and maintain their own SCORM-compliant LMS while continuing to have access to the LINGOS course catalogue. This arrangement would allow agencies to:

  • Synchronize user data between an LMS and internal systems;
  • Establish a single sign-on between an LMS and internal systems;
  • Configure an LMS that generates custom reports;
  • Create a system whereby LMS usage reports are e-mailed to targeted groups or available for download;
  • Deploy an LMS with features that might not be available through IntraLearn;
  • For more information, see the SCORM Dispatch tab on this site.

 Support Strategy

Please consult the Member Service Level Agreement for Technical Support for further information regarding support included as part of LINGOs membership.

 Support Holidays

Support is typically available Monday through Friday from 9:00 am until 5:00 pm US Eastern time zone (same as New York City), excluding the following holidays:

HOLIDAY
   
OBSERVED ON
New Year's Day
Tuesday, January 1, 2013
Martin Luther King Jr. Day
Monday, January 21, 2013
President's Day
Monday, February 18, 2013
Memorial Day
Monday, May 27, 2013
Independence Day
Thursday, July 4, 2013
Labor Day
Monday, September 2, 2013
Thanksgiving Day
Thursday, November 28, 2013
Day after Thanksgiving
Friday, November 29, 2013
Christmas Eve Day
Tuesday, December 24, 2013
Christmas Day
Wednesday, December 25, 2013
New Year's Eve Day
Tuesday, December 31, 2013