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 Portal Administrator

The information on this page only applies to members with a Level 2 or Enterprise membership. Level 1 members do not have access to the Administrator account. Please see the Level 1 Portals tab for more information.

The person deemed the Portal Administrator for your organization will also serve as the liason between your staff and LINGOs Support for assistance with technical issues, requesting LINGOs Catalog courses be added or removed from your portal, etc.

The Portal Administrator account on your LMS portal serves as a kind of "master account." It is the high-level account that is used to:

  • create other administrative accounts.
  • upload the graphics files and web pages to brand your portal.
  • create the student hierarchy structure.
  • assign registrars to levels in the student hierarchy.
  • upload courses your organization develops internally.
  • create and manage events on your portal.

As the Portal Administrator account has the ability to add and delete content on your portal, the login for it should only be given to the person on your staff deemed to be the portal administrator. The login can be shared with your portal designer, if you wish, for the purpose of branding your portal. After your portal design is finished, it is advisable to change the password by logging in and clicking "Users" in the left navigation pane, and choosing the "System administrator" link.

On the right side of this page are links to instructional videos, and a set of tips and tricks to assist you with using the Portal Administrator account.

 Instructional Videos - Portal Administrator

 Tips and Tricks - Portal Administrator
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Expand/Collapse Q : Additional Training for Portal Administrators ‎(1)
There are quarterly LMS Administrator Q&A sessions conducted to allow members to submit questions they have about their LMS portals.
 
To see when the next session is, view the Events section on http://ngolearning.org

Expand/Collapse Q : Checking the Number of Students Enrolled in a Course ‎(1)
1. log in as administrator
2. click on "courses" in the left hand navigation bar
3. Pull down to the first "Harvard Series" course in the pull-down menu.
4. Click the "roster" radio button under "Assessment"
5. Click "submit"
6. The Summary section that appears will show you your "In Progress!" enrollment, this is the only number you count.
7. Use the drop down menu on the Summary page to jump from course to course on your portal.

Expand/Collapse Q : Contacting LINGOs Support for Troubleshooting Problems ‎(1)
The Portal Administrator for your organization should e-mail support (at) lingos.org.

Expand/Collapse Q : Enable Student View of Your Portal's Course Catalog ‎(1)
To enable this:
1. log in as administrator
2. Click the link for Organization Attributes
3. Set the flag for "Enable student view of all courses:" to "Y"
4. Click Modify at either the top or bottom of the page.

Expand/Collapse Q : Error message when using the password lookup feature ‎(1)
When using the forgotten password lookup feature in Intralearn, an error message can occur that looks similar to the following:
 
Problem Detected!
There has been an error in the transmission of the requested page.  The following information is a diagnosis of the problem.  You may copy this information and refer it to your system administrator.
Details
Attrubute validation error for tag CFMAIL. The value of the attribute FROM is invalid. The length of the string, 0 character(s), must be greater or equal to 1 character(s).
The error occurred on line 28.
Mozilla/4.0 (compatible; MSIE8.0; Windows NT 5.1; Trident/4.0; NET CLR 2.0.50727; NET CLR 3.0.4506.2152; NET CLR 3.5.30729; NET4.0C; InfoPath:1; NET CLR 1.1.4322)
/home/forgotlogon.cfm
 
This error is caused when an e-mail address isn't entered into the portal administrator's profile.  To clear the error:
 
  1. Log into the portal administrator account.
  2. Click "Users" in the left navigation pane.
  3. Click the "System Administrator" link.
  4. Enter an e-mail address into the appropriate field, and click the "Modify" button.

Note: The address added to the system administrator's profile will be the address from which the username/password e-mails will appear to be sent.


Expand/Collapse Q : How to Delete a Course ‎(1)
  1. Log in as Administrator then:
    click courses in the left hand nav bar 
  2. pull down to the course you wish to delete in the drop down list of courses. 
  3. Click the radio button for "Course Attributes" then click the "Submit" button to the left of the course list pull-down menu. 
  4. On the page that opens, click the "delete" button at the very bottom of the page.

Please Note: You must remove all students from enrollment in the course prior to deleting it.
Deleting a course PERMANENTLY REMOVES all record of students taking the course.


Expand/Collapse Q : Obtaining a Username and Password for a New Portal Administrator ‎(1)
LEVEL 2 MEMBERS - The LINGOs Member Agency Key Contact should contact support (at) lingos.org to request that any new LMS Administrator receive a username and password.
 
LEVEL 1 MEMBERS -  Joey Watkins and Robb Allen serve as the sole administrator for all agencies who are Level 1 members.  Each individual Level 1 Agency may have multiple registrars. These passwords are created by support (at) lingos.org

Expand/Collapse Q : Time Limits for Courses ‎(1)
You will need to log in as either the Administrator or as an Instructor,
1. click courses on the left nav bar
2. Choose the appropriate course from the pull down menu
3. Click the radio button for "Tracking/Control Options"
4. Click Submit
 
On the page that loads you can adjust your course's settings as outlined below.
The following time limit restrictions can be assigned to students taking a course:
 
 
Open: This option allows students to remain in the course indefinitely.
 
Start Date End Date: This option sets a specific date for the course to begin and end.  Once the end date has passed, the course will expire and the students will be unable to access its content.
 
Days from Registration for this course: Allows you to set a student's enrollment in a course to expire a specific number of days after the student has been enrolled in a course.
 
Days from First Log-on to this course: Allows you to set a student's enrollment in a course to expire a specific number of days after the student's first log-in to a course.

Expand/Collapse Q : Tip for Deleting Hierarchy Levels ‎(1)
When deleting levels in the student hierarchy, you will receive a notification if there are still students in that level.  Before you delete the hierarchy level after removing all of the student accounts, you must also un-assign the registrar account.  If you do not un-assign the registrar, you will not be able to re-assign it to another level at a later time.  To un-assign a registrar, log into your portal as administrator:
 
1. Click "Users" in the left navigation pane, and click the Student Hierarchy link.
2. Click the level of the hierarchy you are planning to delete.
3. From the action drop-down menu on the right, choose "View Registrars."
4. Click the checboxes for the registrar accounts to be un-assigned, and from the action drop-down, choose "Delete."
 
Note that this will not delete the registrar account.  It will only delete its association with the current level of the hierarchy.

Expand/Collapse Q : Using a domain address rather than the initial IP address ‎(1)
When your Level 2 portal is created, it is assigned an IP address (similar to 66.29.205.xxx).  To change this to a domain address (such as elearning.yourorganization.org), have your IT department or person responsible for managing your organization's domain set up an A record that resolves (or pings) to the IP address assigned to your portal.  Once the A record is created, e-mail the new domain address to support (at) lingos.org, and we'll make the necessary changes.  This should be done before your portal is publicized to your staff to avoid any confusion.

Expand/Collapse Q : Using Surveys with Events ‎(1)
As an Instructor or Administrator:
1. Click on "Events" in the left hand nav bar.
2. Click "Survey" in the Category column of the page that loads.
3. Select the appropriate event from the drop down menu then click "Add Survey"
4. Name your survey and set determine how many questions per page, wheather your survey is anonymous, and wheather it is approved (released to students) then click "Submit"
5. Choose your question type and add the text for your first question.
6. When complete click the "Cancel" button at the bottom of the page.
 
As a student:
1. Log On as a student.
2. Click on the event's title on the "My Courses" page
3. In the far upper right hand corner of the page that opens is a link to "Survey" click there to begin the survey.
 
To Check Survey Responses.
1. Log in as Administrator or Instructor
2. Click on "Events" in the left hand nav bar.
3. Click "Survey" in the Category column of the page that loads.
4. Select the appropriate event from the drop down menu and survey results will be visible.